News & Media

Koenders Calf Warmers Update

< Back

PRODUCT SAFETY WARNING & HEATER EXCHANGE

The United Farmers of Alberta Co-operative Limited (“UFA”) issues Product Exchange following a Product Safety Warning for Koenders Calf Warmers with Caframo Heaters

UFA ADVISES ITS MEMBERS AND CUSTOMERS TO STOP USING THE CAFRAMO BRAND HEATERS CONTAINED IN THE KOENDERS CALF WARMER. CONTINUED USE MAY EXPOSE USERS TO THE RISK OF FIRE AND ELECTRICAL SHOCK CAUSING PROPERTY DAMAGE, INJURY, OR DEATH.

Further to the Product Safety Warning issued by the UFA on June 19th, 2018, this bulletin contains information on how UFA customers may exchange Caframo heaters, contained with Koenders Calf Warmers, for a replacement heater at no charge.

Affected Products

1. Koenders Calf Warmers with Caframo Heater (Model #CWR-CLFWARM-001), manufactured by Koenders MFG 1997 Ltd.

2. Calf Warmer – Replacement Heater (CWR-HEATER-0000), manufactured by Caframo Limited

Product Description

The Koenders Calf Warmer is a medium density polyenclosure designed to be a comfortable environment to place newborn calves following birthing. It comes with an adjustable 1500 watt electric heater manufactured by Caframo Limited that is equipped with a circulating fan and automatic shutoff thermostat. The heater is located in a separate enclosure at the rear of the calf warmer. This Product Safety Warning relates to Koenders Calf Warmers containing heaters manufactured by Caframo Limited, as well as Caframo branded replacement heaters that are sold for the purpose of being used in calf warmers. A picture of a Koenders Calf Warmer is provided below.

Location of the Caframo Heater in the

Koenders Calf Warmer Model #CWR-CLFWARM-001

Caframo Heater

Hazard Identified

UFA has recently been advised that the Caframo heater used in the Koenders Calf Warmers have been tested for household use only and are not suitable for use in calf warmers. The heaters are resistance- wired fan-forced convection heaters that may cause dust, small particles, and flammable vapours to ignite. The heaters also have internal electrical live components, which could induce an electrical current upon contact with liquids. While UFA has not been advised of any safety incidents to date, using Koenders Calf Warmers equipped with Caframo heaters could result in serious and harmful consequences, such as fire or electrical shock causing property damage, injury, or death.

What should I do?

If your Koenders Calf Warmer contains a Caframo heater, you are advised to immediately unplug and remove the Caframo heater from service. This applies to all Koenders Calf Warmers that have been purchased from UFA, regardless of the date of purchase. Failure to do so may expose you to the hazards identified above. If you continue to use the Caframo heater contained in the Koenders Calf Warmer, you are accepting responsibility for any resulting property damage, injury, or death.

Exchange Procedure

UFA customers that purchased either of the affected products listed above from UFA can make arrangements to obtain a replacement heater by taking the following action:

  • For affected products purchased on or after June 19, 2017, please contact Koenders’ customer service team at koenders1997@sasktel.net or at 1-306-287-3139.
  • For affected products purchased before June 19, 2017, please contact UFA’s customer service team at customer.support@ufa.com or at 1-877-258-4500 and select option #1.

UFA strongly encourages its customers to make exchange arrangements within 6 months of the date of this notice. If your Koenders Calf Warmer contains a Caframo brand heater, you are advised to immediately unplug and remove the Caframo heater from service. If you continue to use the Caframo heater contained in the Koenders Calf Warmer, you are accepting responsibility for any resulting property damage, injury, or death.

View the original safety warning posted June 18, 2018.

Should you have any questions or concerns or require further information about this Product Safety Warning, please contact

UFA Customer Service – 1-877-258-4500 option #1, or customer.support@ufa.com