Position Summary:

Reporting to the Agency Manager, the Customer Sales and Service Representative 2 is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position crosses trains in multiple functions of the store or site.

Key Accountabilities:

• Maximize sales and customer support through best-in-class customer service.  Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone. Responsible for CRM (Customer Relationship Management) with regular UFA customers.
• Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion. Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed.  Prepare billings for customers and process payments.
• Perform opening/closing balancing cash procedures including paper flow in an accurate and timely manner. Key holder responsibilities may be required.
• Assist with the accurate and timely shipping and receiving of products (as assigned).
• Perform maintenance on inventory or cycle counts including trouble shooting/problem solving, as directed.
• Ensure store, yard, site, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.
• In AgriBusiness, responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard and assists in merchandising decisions. In Petroleum Operations, as directed, assist with fuel inventory management activities such as daily fuel reconciliations, fuel variance investigation, weekly physical tank dips, and dispenser meter head comparisons.
• Assists junior Customer Sales and Service Representatives with minor customer service issues.
• Assist with special projects, such as other support for other agency sites, farm stores, farm shows, trade fairs, etc.

Required Qualifications:

• Grade 12 diploma with 3-5 years of related experience.
• Cash handling, computer proficiency, previous customer service experience required.
• Agriculture/AgriBusiness or petroleum background, interest, and aptitude.
• Intermediate level of product knowledge.
• Capable of physical labour; capable of lifting up to 25 kg.
• Warehouse or yard and forklift experience an asset.
• Must remain current with any and all required certifications, including WHMIS and TDG.

To ensure a safe work environment, UFA Co-operative Limited. has a Substance Abuse Policy in place.  The successful applicant will be required to pass (negative result) a drug and alcohol screening test as a condition of employment.

 

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Application Instructions:

External Applications:  Please send your cover letter and resume to careers@ufa.com and quote the posting number in the subject line.

Internal Applications: Please email your resumes and Complete Form – Application For In-House Position, posting number, and forward to careers@ufa.com.

We thank all candidates for their interest, however only qualified candidates will be contacted for an interview.

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About UFA:

UFA Co-operative Limited is an Alberta-based agricultural co-operative with more than 120,000 member-owners. Founded in 1909, UFA's network comprises more than 111 bulk fuel and Petroleum Cardlock locations, 34 Farm & Ranch Supply stores and a support office located in Calgary. Independent Petroleum agents and more than 950 employees provide products, services and agricultural solutions to farmers, ranchers, members, consumers and commercial customers in Alberta, British Columbia, and Saskatchewan.